Healthcare & NDIS Support That Puts People First

Handles patient and participant inquiries, appointment requests, and general service support while maintaining empathy and confidentiality.

Manages new patient registration, verifies insurance or NDIS details, and ensures accurate entry of demographic and medical information.

Coordinates patient appointments, reminders, and follow-ups using EHR or practice management systems such as Cliniko, Halaxy, or Power Diary.

Processes claims, reconciles remittances, and ensures billing accuracy across Medicare, insurance, and private payment systems.

Assigns correct ICD and CPT codes for medical records, ensuring compliance with billing standards and claim integrity.

Organises, maintains, and audits patient files and records, ensuring data accuracy and compliance with HIPAA and privacy standards.

Documents medical consultations and updates records in real-time, allowing healthcare professionals to focus on patient care.

Processes invoices, tracks claims, and supports physiotherapy, occupational therapy, and psychology billing under relevant health fund codes.

Assists plan managers with processing claims, managing budgets, and reconciling participant accounts within NDIA systems.

Handles NDIS portal claims, verifies documentation, and ensures payments align with participant plans and NDIA guidelines.

Supports audits, data accuracy, and reporting requirements for registered NDIS providers, maintaining strict compliance standards.

Assists case managers in coordinating care plans, tracking progress, and ensuring documentation meets regulatory requirements.

Provides administrative assistance for disability support organisations, managing rosters, files, and participant communications.

Schedules appointments, processes insurance claims, and supports daily operations in dental practices.

Handles bookings, patient reminders, and document preparation to support physiotherapy clinics.

Assists aged care providers with rostering, compliance tracking, and communication between residents, families, and care teams.